Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next To bypass the premium trial and omit putting in a fake email, I had to follow the uninstall/reboot/install process outlined in this thread. Prior versions er other allowed me to directly instaall without an email or bypass the premium trial. Malwarebytes started an antimalware program and. When I upgraded, it insisted on an email address and would have forced the premium version. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Malwarebytes premium is not free while Windows defender is part of Windows 10 and so can be classed as free. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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